You can search "Shokz" on the App Store or Google Play to download Shokz App.

Shokz App is only compatible with OpenRun Pro, OpenSwim Pro, OpenFit and OpenFit Air.

Shokz App is compatible with mobile phones only, other devices like laptops, PC, tablets PC/Pad are not supported yet.
The OS of your mobile would require at least iOS13.0 / Android 8.0 or above. .

The steps are suitable for first connecting and after resetting.

• Place both earbuds into the charging case;
• Press and hold the touch area of the earbuds with two fingers simultaneously until the indicator lights flash orange and green, which indicates the earbuds have entered pairing mode
• Open the Bluetooth settings on your phone, select “OpenFit Air by Shokz” to pair with.
• Open the Shokz App and follow the steps on the screen.

After connecting with the Shokz App, you can try to do any operation on the homepage, and the earbuds acts appropriately including changing EQ, changing volume, skip to the next song.

In the Shokz App, OpenFit Air can support two devices for pairing at the same time. Please update the Shokz App to the latest version in the App Store. Follow the instructions to update the headphone firmware to the latest version. Ensure that Bluetooth is enabled on your pairing device.

• Start by selecting “MultiPoint Pairing” in the Shokz App.
• On the pop-up page, confirm to open the MultiPoint Pairing function.
• Select "Connect To The Second Device" and follow the instructions to establish a connection with the second device.
• Your headphones are now connected to two devices. You can manage their Bluetooth connections conveniently through the Shokz App.

‒ You can register your OpenSwim Pro with the serial number on the Shokz App setting.
‒ App allows up to 20 products to be registered.
‒ To modify the registration, kindly delete the registration and register again with correct information.
If you have any questions about registration with Shokz App, kindly contact our customer service team at shokz@denaster.com , together with your mobile phone model and operating system version.

OpenFit Air supports change in four preset EQ modes: Standard, Vocal, Bass Boost and Treble Boost.

OpenFit Air will pair with most Bluetooth devices that use Bluetooth 3.1 or higher, including phones, tablets, computers and watches. It will not pair with some transmitters.

When using for the first time: Open the charging case to immediately enter Bluetooth pairing mode, with the indicator light flashing orange and green. For subsequent pairings:

• Place both earbuds into the charging case;
• Simultaneously press and hold the touch area of both earbuds with two fingers (one finger per earbud) until the indicator lights flash orange and green, indicating that the earbuds have entered pairing mode;
• Enable the Bluetooth function and select "OpenFit Air by Shokz." The device will display the successful pairing when complete.

You can change the devices to which your OpenFit Air is paired by resetting it, and then pairing the new devices. To reset OpenFit Air:

• Place both earbuds in the charging case.
• Press and hold the touch area of two earbuds for 15 seconds simultaneously. The orange light in the box will flash for 5 seconds and then go out, indicating that the reset is complete. At this time, the status light in the charging box will flash alternately orange and green, which can be used directly for pairing.

OpenFit Air needs pairing with new devices under pairing mode.
Kindly delete the previous connection on your device and search for OpenFit Ait to pair again.

When the earbuds are in the charging case, the indicator displays the earbud battery level.
High battery level: When opening, the green light goes off after 5 seconds.
Low battery level: When opening, the orange light goes off after 5 seconds.
*Note: When both earbuds are placed in the charging case, the indicator displays the power level of the earbud with the lower battery level.

When the earbuds are not in the charging case, the indicator displays the charging case battery level.
Charging case with high battery level: The green light turns off after 5 seconds upon opening or closing the case.
Charging case with low battery level: The orange light turns off after 5 seconds upon opening or closing the case.

Furthermore, the function also can be accessed by the Shokz App easily.

The touch button is located on the area of the earbud with the Shokz logo.

Touch Control	Music Control
	L： Play/pause music	Double-tap while playing music
	R： Play next track	Double-tap while playing music
	Call Control
	L or R： Answer Call	Double-tap either earbud
	L or R： End Call	Double-tap either earbud
	L or R： Reject Call	Long-press either L or R when receiving a call
	Volume Control
	L： Volume down one level	Long-press for 2 seconds during music or calls
	R： Volume up one level	Long-press for 2 seconds during music or calls
	Continuous Volume Control: During music or calls, long-press corresponding earbud until desired volume is reached

If your OpenFit Air is not disconnected from the device after putting it into the charging case, there are usually three reasons why this might be happening. You can try to do that by the following instructions:

• Make sure the earbuds are in contact with the charging case pin point. If not, simply reposition them until they click into place.
• Make sure the charging case is closed.
• Check if the charging case has enough power. If it's low on power, simply charge the OpenFit Air.

If the problem still exists, you can file a warranty claim here within 2-year warranty period.

Please check the power supply is workable and make sure the charging port is dry. If yes, try another USB-C charging cable or charger again.
If the problem still exists, you can file a warranty claim here within 2-year warranty period.

When using it for the first time: please adjust the wearing position of the earbud until sounds in the same volume.
If using a phone, please check your accessibility settings to ensure the volume is equally balanced between both left and right sides.
When using it for a while, We suggest that you put OpenFit Air in a dry place for a few days.

If the problem still exists, kindly email at shokz@denaster.com

Make sure you touch the correct button in the earbud area and check the earbuds if have power.
If yes, please try to follow the steps:

1. Check if the OpenFit Air is connected to the device.

2. Disconnect the OpenFit Air.

3. Reconnect the OpenFit Air. If the problem still exists, you can file a warranty claim here within 2-year warranty period.

If using a phone, please check your accessibility settings to ensure the volume is equally balanced between both left and right sides.

After checking the phone’s accessibility settings, please try to follow the step:

• Charge the earbuds for a while.
• Reset OpenFit Air.
• Pair your OpenFit Air again.

If the above step can't be helpful to you, you can file a warranty claim here within 2-year warranty period.

A manual reset may help resolve some sound quality issues. To reset your OpenFit：

• Place both earbuds in the charging Case.
• Press and hold the touch area of two earphones for 15 seconds simultaneously. The orange light in the box will flash for 5 seconds and then go out, indicating that the reset is complete. At this time, the status light in the charging box will flash alternately orange and green, which can be used directly for pairing.

If the problem still exists, you can file a warranty claim here within 2-year warranty period.

This product should be stored in a cool and dry place.Keep the product away from heat, combustible gases, and other cleaning/corrosive liquids. Avoid prolonged sun exposure and use/placement in any high-temperature location.

OpenFit Air isn't a bone conduction headphone.
OpenFit Air is powered by DirectPitch™ technology, another technical method to open-ear listening.

If you have purchased our headphones from an authorized reseller, we offer a 2-year warranty that covers all genuine manufacturing defects from the date of purchase. In case you experience any manufacturer defect within the first two years, you can file a warranty claim.

In addition, if you order directly from our official website, we provide a 30-day return window. If, for any reason, you are not satisfied with your purchase, you can return it within 30 days from the date of purchase to receive a refund.

For more detailed information on our warranty policy, please refer to the following links: https://shokz.ae/pages/warranty-policy