You will need to plug the headphones into a 3.5mm jack port on the device, including laptops, desktops and mobile phones to use. After plugging in, kindly press and hold the power button for 2 seconds to turn it on, then enjoy it.

For the playing volume, click the volume+ or volume- buttons to turn up or turn down volume levels while music is playing.

For the beep volume, it is the default volume set in the factory and can't be adjusted.

Click the play/pause button once while music is playing. You’ll hear one beep. The music will pause.
Click the play/pause button once while music is paused. You’ll hear one beep. The music will play.

Double-click the play/pause button while music is playing. You’ll hear one beep. The next track will play.

Yes! it has microphone so that you can answer and make a call with it.

Click the play/pause button once while a call is coming in. You’ll hear one beep and the call will be answered.

If you want to end a call, click the play/pause button once while on a call. You’ll hear one beep and the call will end.

We suggest that you can charge SPORTZ Titanium with Mic and put them on a dry place for a few days. If the LED light is still on, you can file a warranty claim here within 2-year warranty period.

We suggest that you test SPORTZ Titanium with Mic with an alternate micro USB charging cable. If it continues to not charge, you can file a warranty claim here within 2-year warranty period.

We suggest that you charge SPORTZ Titanium with Mic to check if it is out of the battery. If you continue to be unable to power on your SPORTZ Titanium with Mic, you can file a warranty claim here within 2-year warranty period.

Kindly confirm that the volume is turned up on both your device and on the headphones.

If the problem still exists, file a warranty claim here.

If using a phone, please check your accessibility settings to ensure the volume is equally balanced between both left and right sides.

If the issue still exists, you can file a warranty claim here within 2-year warranty period.

The microphone of SPORTZ Titanium with Mic locates on the cable. Kindly close to the microphone as much as you can while you are on a call. If the problem still exists, file a warranty claim here.

SPORTZ Titanium with Mic is featured with bone conduction technology. Open-ear is available for you to pay attention to the surroundings. Therefore, you can hear 2 sounds and it is hard to completely eliminate the ambient noise. The microphone of SPORTZ Titanium with Mic locates on the cable. Kindly close to the microphone as much as you can while you are on a call. If the issues of the microphone continue, kindly contact us or email at shokz@denaster.com.

If you headphones is peeled from speaker, you can file a warranty claim here within 2-year warranty period.

If your headphones is snapped on the headband, you can file a warranty claim here within 2-year warranty period.

We recommend that you clean your headphones on a regular basis by rubbing it down with a clean, dry cloth.

When not in use, we suggest you store your headphones in a safe, dry place within a portable pouch, semi-hard zipper case, or hard case. In addition, to make sure it can work fine after long time storage, we advise you to use it occasionally.

IP55 water-resistant means the products are anti-spray（3.63mm） from water for 1~3 minutes. When you wear the headphones in the continually rain the water might enter it through actual hole. Therefore, kindly use the headphone in a dry, clean place.

The main differences are the function. The hearing aids work by amplifying sound to make the users get the amplified sound while our headphones are featured with the bone conduction technology which the sound is transmitted by the bone instead of amplifying the sound. Moreover, our headphones need to connect a playing device but hearing aid can work alone.

As the situation varies person from person, we are unable to confirm that whether our headphones will work for any particular individual. We suggest you can ask the doctor first, or there are plenty of retailers with in-store demos, we encourage you to give them a try.

It depends on the type of hearing aids, the headphones are ear-hook style and suitable to wear at the same time with hearing aids if there is space at ear. With Bluetooth, the headphones need to be paired to a device to play the music via Bluetooth. We would suggest you can contact the support team of the hearing aids to confirm the function. Moreover, there are plenty of retailers with in-store demos, we encourage you to give them a try.

We do offer a 2-year warranty for all our customers that bought headphones from the authorized agents, against manufacturing defects for all of its authentic products from the date of purchase. If you experience a manufacturer defect at any point in the first two years, kindly apply for a warranty claim. More detail about warranty claim reference here

The orders placed on shokz.ae enjoy a 30-day return window. If you're not satisfied with your purchase for any reason, simply return it within the 30-day trial period from the purchase date for a refund. More detail about order reference here